Returns & Exchanges

At The Watch House, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for items in their original, unworn condition. If your new watch doesn’t meet your expectations, our streamlined process ensures a quick and easy return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the item you wish to return.

• 2.
  Package Your Timepiece

  Carefully place the watch in its original presentation box with all manuals, tags, and protective films intact to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our specialists verify the watch's condition, we will process your refund to your original payment method within 5-7 business days.